Vračila in odstop od pogodbe.
Pravica do odstopa od pogodb.
V skladu z Zakonom o varstvu potrošnikov (ZVPot) ima kupec pravico, da v 8 dneh od prejema blaga podjetju sporoči, da odstopa od pogodbe, ne da bi omu bilo treba navesti razlog.
Rok za odstop začne teči naslednji dan po prejemu blaga.
Odstop od pogodbe sporočite na e-poštni naslov: info@clingdragon.com
Pogoji za vračilo izdelka
Stanje izdelka
Vrnjeni izdelek mora biti:
- neuporabljen,
- nepoškodovan,
- v nespremenjeni količini,
- v originalni embalaži.
Kupec odgovarja za zmanjšanje vrednosti blaga, če je zmanjšanje posledica ravnanja, ki ni nujno potrebno za ugotovitev narave, lastnosti in delovanja blaga.
Izdelki, ki jih ni mogoče vrniti
Izjeme od pravice do odstopa
Vračilo ni mogoče za:
- izdelke, ki so bili uporabljeni ali poškodovani po prejemu,
- higienske izdelke ali izdelke za osebno uporabo, če je bila embalaža odprta,
- digitalne vsebine ali izdelke za prenos,
- darilne kartice.
Postopek vračila
Kako vrniti izdelek
Po potrjenem odstopu od pogodbe morate izdelek vrniti najkasneje v 14 dneh od obvestila o odstopu.
Naslov za vračilo prejmete po e-pošti po oddanem zahtevku.
⚠️ Izdelkov ne pošiljajte neposredno proizvajalcu.
Povračilo kupnine
Način in rok vračila
Po prejemu in pregledu vrnjenega izdelka bomo kupnino povrnili:
- na enak način plačila, kot je bil uporabljen ob nakupu,
- najkasneje v 14 dneh po prejemu obvestila o odstopu,
- podjetje lahko zadrži vračilo, dokler blago ni prejeto ali dokler kupec ne predloži dokazila o vračilu.
Stroški vračila
Kdo krije stroške?
- Stroške vračila blaga krije kupec.
- Stroški pošiljanja niso vračljivi.
- Priporočamo uporabo sledljive pošiljke.
Cyclingdragon ne odgovarja za pošiljke, ki se med vračilom izgubijo.
Zamenjave in reklamacije
Poškodovan ali napačen izdelek
Če prejmete:
- poškodovan izdelek,
- napačen izdelek,
nas nemudoma kontaktirajte na info@clingdragon.com.
V takem primeru stroške zamenjave ali vračila krije Cyclingdragon.
Izdelki v akciji
Pravica do odstopa od pogodbe velja tudi za izdelke kupljene v akciji, razen če zakon določa drugače ali je to izrecno navedeno ob nakupu.
Pomoč in kontakt
Imate vprašanje?
Za vsa vprašanja v zvezi z:
- vračili,
- odstopom od pogodbe,
- reklamacijami,
nas kontaktirajte na:
📧 info@clingdragon.com
Returns and Withdrawal from the Contract
Right of Withdrawal from the Contract
In accordance with the Consumer Protection Act (ZVPot), the customer has the right to notify the company within 8 days of receiving the goods that they are withdrawing from the contract, without having to state a reason.
The withdrawal period begins on the day following receipt of the goods.
Notice of withdrawal should be sent to the following email address:
📧 info@clingdragon.com
Conditions for Returning a Product
Condition of the Product
The returned product must be:
– unused,
– undamaged,
– in the original quantity,
– in its original packaging.
The customer is responsible for any reduction in the value of the goods if the reduction results from handling that is not necessary to establish the nature, characteristics, and functioning of the goods.
Products That Cannot Be Returned
Exceptions to the Right of Withdrawal
Returns are not possible for:
– products that have been used or damaged after receipt,
– hygiene products or personal-use items if the packaging has been opened,
– digital content or downloadable products,
– gift cards.
Return Procedure
How to Return a Product
After withdrawal from the contract has been confirmed, the product must be returned no later than 14 days from the date of the withdrawal notice.
The return address will be provided by email after the request has been submitted.
⚠️ Do not send products directly to the manufacturer.
Refunds
Method and Timeframe
After receiving and inspecting the returned product, the refund will be issued:
– using the same payment method as used for the purchase,
– no later than 14 days after receipt of the withdrawal notice,
– the company may withhold the refund until the goods are received or until the customer provides proof of return.
Return Shipping Costs
Who Covers the Costs?
Return shipping costs are borne by the customer.
Shipping costs are non-refundable.
We recommend using a trackable shipping method.
Cyclingdragon is not responsible for return shipments that are lost in transit.
Exchanges and Complaints
Damaged or Incorrect Product
If you receive:
– a damaged product,
– an incorrect product,
please contact us immediately at:
📧 info@clingdragon.com
In such cases, the cost of replacement or return is covered by Cyclingdragon.
Sale Items
The right of withdrawal also applies to products purchased on sale, unless otherwise required by law or explicitly stated at the time of purchase.
Help and Contact
Do You Have a Question?
For any questions related to:
– returns,
– withdrawal from the contract,
– complaints,
please contact us at:
📧 info@clingdragon.com